Shipping & FAQ
Shipping
All orders are processed and shipped within one week. Hand packed in Vancouver, BC.
Return Policy
An item may be returned for a refund or exchange within 2 weeks from the day it is received by the customer. For exchanges, we will not cover the additional shipping costs incurred. We will not replace any item that has been worn, washed, or damaged. In the case of a return, a refund (less the cost of shipping) will be issued once the item has been received by us and determined to be in good condition.
Last updated Mar 11, 2022.
FAQ
Shipping within Canada
Orders within Canada are fulfilled using ChitChats and Canada Post shipping services. ChitChats receives the shipment from us, and then passes it along to Canada Post for the final delivery to you.
All orders will receive a shipping confirmation email that includes tracking through ChitChats/Canada Post.
Shipping to the United States
Orders to the United States are fulfilled using ChitChats and USPS shipping services. ChitChats receives the shipment from us, and then passes it along to USPS for the final delivery to you. Orders can be expected to arrive ~3-5 business days once shipped.
All orders will receive a shipping confirmation email that includes tracking through ChitChats/USPS.
Shipping Internationally
International orders are fulfilled using ChitChats (USPS Asendia) and Canada Post shipping services. ChitChats receives the shipment from us; once the shipment arrives in your country, they pass it on to your local postal service for the final delivery to you.
All orders will receive an email confirmation from us once they have been shipped, with any available tracking information included.
Where are your shirts made?
All of our garments are printed in Canada
How does your clothing fit?
The cuts of our garments vary from style to style. If you would like the specific measurements of a garment, please email us directly.
Garment Care
We print with full colour process screen printing. The material used is called plastisol. Plastisol can last a very long time in comparison with digital printing. Wash your garment in cold water inside-out with like colours. Hang dry always! Dryers can make plastisol brittle and begin to crack over time.